You may have a few meetings with Human Resources

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You may find out about the company's general policy, but no one has enough time to guide you through your tasks and explain what you are supposed to do. You learn as you go, observing your colleagues and trying not to mess it up too much. Both situations are good examples of what we call bad employee experience. And what do we mean by that? What is Employee Experience? In almost every book on the employee experience you can find a nice, often very visual, explanation of how the relationship between the employee and their company has changed over the last - years. It started with the basic service: employers gave money to employees to do the work and little else: from this perspective, the employee was nothing more than another tool necessary to achieve certain objectives.

Then along came the obsession with productivity and bosses around the world began to ask themselves: How can I make my employees work even more efficiently in less time? However, it was mostly about quantifying the work done, rather than thinking Brazil Mobile Number List about the person behind the table (some of the relics of this era are employee monitoring software, which is still used by some companies). Finally, someone came up with an innovative theory: a happy person is very likely to work well. That's how we welcomed a new term called employee engagement . If employee engagement is about making sure employees are happy and more engaged because of it, the employee experience is like your older, more mature brother (or sister, it's up to you!) . Instead of conducting annual surveys and hosting quick events that are supposed to boost engagement and interest in the job, employee experience is based on continuous research and designing a system that improves employee life over the long term.



It's about analyzing each step of the journey and discovering, as Josh Plaskoff said, "the holistic perception of the employee's relationship with his or her organization derived from all encounters and touchpoints." Using our examples above, we could investigate and resolve the painful onboarding process or explore when and why communication between management and employees breaks down. And to be honest, we've seen it all before, just in a different context. The interest that was previously directed primarily at investigating customer behavior is now transferred to employees. User experience, customer experience, audience experience… now another X has entered the chat.